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| 1. Terms of Sale |
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A. Credit or Debit Card Payment - with VISA, Master
Card, Discover or American Express. You get the same great prepaid
discount as cash and you don't actually pay anything until your
credit card is due. |
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B. We also offer Check by Phone for your convenience. |
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C. Invoiced Orders - If your order is $1,500 or
more, you can be invoiced (with approved credit). The price you
pay will be 20% higher than the Prepaid Price. Our terms are
2%/ 10 days, Net 30. |
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| 2. Prices |
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Prices and specifications subject to change without
notice. |
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| 3. No Minimum Order |
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A $5.00 handling charge for orders under $50.00 |
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| 4. Return Check |
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A $29.00 handling charge will be assessed on all
returned checks. |
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| 5. Sales Tax |
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If applicable, Pennsylvania customers should attach
a Tax Exempt Certificate with their initial order, otherwise
a 6% sales tax will be charged. |
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| 6. No-Risk Sample Orders |
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Our sample program allows you to order any one
of our fixtures on a prepaid basis for 30 days. To place a sample
order, simply call any of our Customer Service representatives
toll free and tell them that you would like to compare our fixture
with a competitor's product, At the end of 30 days, either return
the fixture for credit or place an order. If you place an order
for 20 or more of the same fixture, we'll credit you the cost
of the sample. |
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| 7. Shipping |
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Freight allowance on orders of $1,000.00 or more.
All orders are confirmed before shipping and will ship UPS Ground
or at the discretion of Kensington. When special shipments such
as UPS Next Day, etc., are requested by the customer, the customer
will be responsible for this expense. Additional freight charges
may be applicable for reconsigned, residential deliveries or
special request. Orders will be shipped by small package carrier
or common carrier. For all common carrier shipments, it is your
responsibility to unload goods upon delivery. Ownership of goods
passes to you as soon as they leave our factory. You must file
all claims for loss and damage directly with the carrier, however,
we will be glad to assist you in any way possible by tracing,
filing freight claims or sending replacement orders. This unique
service is available for your convenience, at no additional charge. |
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| 8. Returns Policy |
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If you need to return any product, first be sure
to obtain written authorization from Kensington. You'll also
need a Return Goods Authorization Number (RGA#) from our Customer
Service Department. Once we inspect the items, we'll determine
your final credit. Please remember that to keep our prices low,
we must subject all returns to a minimum 15% handling, inspection
and recartoning charge for new products returned in good condition.
No returns after 30 days of shipment date. We cannot accept return
shipments sent C.O.D. We appreciate your cooperation. Credit
will be issued as a Credit Memo toward future orders. Special
production orders are final, subject to no returns or credit. |
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| 9. Kensington is not responsible for additional
charges due to |
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A. Customer giving wrong shipping information,
etc. |
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B. Customer ordering the wrong item; |
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C. Anything beyond our control. |
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| 10. Satisfaction Guaranteed |
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Quality is #1. All Kensington products are UL Listed
and meet or exceed national energy codes. |
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| 11. Warranty |
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All fixtures - 2 years from date of order. |
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All ballasts are covered by manufacturers' warranty. |
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